Shipping policy
Shipping Policy
All parcels are shipped with Royal Mail from our studio in the West Midlands, unless they're particularly large, in which case we'll send them with another tracked courier and let you know.
Processing Time
Orders are packed and dispatched within 1–2 business days (Monday to Friday, excluding bank holidays). You'll receive a shipping confirmation email with a tracking link once your order is on its way.
UK Delivery
| Service | Cost | Delivery time |
|---|---|---|
| Standard | £4.95, free on orders over £45 | 1–2 working days after dispatch |
| Next Day Delivery | £6.25 | Next working day after dispatch |
We deliver across the UK, including Northern Ireland and British Forces addresses.
Jersey, Guernsey & the Isle of Man
Standard delivery is £4.95, or free on orders over £45. Please allow a little longer than mainland UK delivery.
International Delivery
| Destination | Cost | Typical delivery time |
|---|---|---|
| EU | £15 | 5–10 working days |
| USA & Canada | £35 | 7–14 working days |
| Switzerland | £27 | Varies |
| UAE | £20 | Varies |
| Hong Kong | £35 | Varies |
International orders may be subject to customs charges, import duties or taxes on arrival. These are set by your local authorities and are the customer's responsibility. Orders to the USA are currently subject to a 10% import tariff, collected before delivery. If a parcel is refused or returned because duties are unpaid, we can't refund the original shipping cost.
Preorders
Items marked Preorder are on their way to us from our makers and are sent as soon as they arrive. Arrival dates vary by product, so we'll email you to confirm your preorder and let you know if anything changes.
If your order includes a preorder item, your whole order will be sent together in one parcel once everything has arrived, so any in-stock items will wait for the preorder item. If you'd like in-stock items sooner, please order them separately.
Christmas Delivery
For delivery before Christmas, please see our Christmas Delivery Information page for this year's order-by dates.
Mustard Made Products
Mustard Made furniture and accessories are delivered separately by Mustard Made's own couriers. Delivery is calculated at checkout, with free delivery on Mustard Made orders over £200 to mainland UK and Northern Ireland. See our FAQ for full details.
Delivery Problems
Please double-check your delivery address at checkout, as we can't redirect parcels once they've been dispatched. If your order hasn't arrived within the expected time, or your tracking hasn't updated, email hello@livavahome.com with your order number and we'll look into it straight away.
Returns
For returns, please see our Refund Policy.