FAQ

Browse our collections, add items to your cart, and follow the checkout prompts. You'll receive a confirmation email once your order is placed.

We accept all major credit/debit cards, Shop Pay, Apple Pay, Google Pay, PayPal and Klarna.

Yes — Klarna is available at checkout, so you can split your purchase into manageable payments.

We process orders quickly, so please contact us within 2 hours of ordering at hello@livavahome.com and we'll do our best to accommodate.

Yes — digital gift cards are available on our site and delivered by email.

We currently ship across the United Kingdom, including the Channel Islands and Northern Ireland. We also ship internationally to the USA, Canada & UAE. We can ship the other locations so get in touch via our web chat.

Orders are processed within 1–2 business days and delivery takes 1–2 working days.

Standard shipping is £4.50, or Express if you need it quicker for £6.00. Standard shipping is free over £40 and Express is free over £100.

Unfortunately we're not able to accept specific delivery instructions or scheduled delivery dates at this time. Once your order is dispatched, you can manage your delivery directly with the courier using the tracking link in your shipping email.

Once your order ships, you'll receive a tracking link by email.

Please email us at hello@livavahome.com with your order number and we'll investigate right away.

We use Royal Mail and Evri. Standard and next-day delivery options are available.

We accept returns within 14 days of delivery for unused items in original packaging.

To start a return, please use our self-serve portal: account.livavahome.com.

Customers are responsible for return shipping costs, which are deducted from the refund amount. If your item is faulty or damaged, we'll cover the cost of return shipping.

We're so sorry! Please email hello@livavahome.com within 14 days of delivery with your order number and a photo of the item. We'll arrange a replacement or refund and cover the return shipping cost.

Yes — contact us and we'll arrange an exchange subject to availability.

Refunds are issued to your original payment method within 5–10 business days of receiving the returned item.

Final-sale items cannot be returned unless damaged.

Click "Notify me" on the product page to be emailed when it's restocked.

For bulk enquiries please email hello@livavahome.com.

Yes — Mustard Made furniture and accessories are delivered separately from the rest of our site, direct from Mustard Made's own courier network. Delivery is calculated and charged at checkout based on what's in your basket, rather than our standard £4.50 / £6.00 rates, and our usual free delivery over £40 doesn't apply here — instead, Mustard Made orders qualify for free delivery over £200.

Delivery cost is calculated at checkout based on what's in your basket. We offer free delivery on Mustard Made orders over £200 to mainland UK and Northern Ireland — this applies automatically at checkout. For orders under £200, standard shipping rates apply. Delivery to the Channel Islands, Isle of Man, Isle of Wight and other offshore locations may incur additional charges — you can always check the exact cost at checkout before placing your order.

Your order is picked and packed within 3 working days of purchase. Once dispatched, delivery usually takes 1–5 working days depending on your location (rural and remote areas may take a little longer). Some products are packed across two cartons, and multi-product orders may arrive in separate shipments — you'll get a tracking link by email so you can follow along.

Once your order is picked, packed and dispatched (within 3 working days), you'll receive a shipping confirmation email with a tracking number and link direct from the courier. If you don't see it, check your spam or junk folder, or search your inbox for "Mustard Made". As above, items may arrive separately if your order spans multiple cartons or products.

We can't guarantee door-to-door delivery for flats or apartments, especially in larger buildings. Couriers will do their best to get as close to your door as possible, and may leave your order in a lobby, reception or mail room if it's safe to do so. If there's nowhere safe to leave it, they'll either leave a card with redelivery/pickup instructions or contact you directly. You're welcome to leave delivery notes at checkout and we'll pass these on, though we can't guarantee the courier will be able to follow them exactly.

We hope you love your new Mustard Made pieces, but if something isn't quite right, we accept returns and exchanges within 14 days of delivery, with a further 14 days to send the item back.

A few things to note:

• Items must be returned in a condition that allows us to resell them. Once a locker has been assembled it can no longer be sold as new — if you return an assembled locker, your refund will be reduced to reflect the loss in value (usually no more than around 50% of the original price).
• Smaller items — Hangers, Baskets, Ledges, the Storyboard, Buttons or Wordbits — can be returned or exchanged within 14 days as long as they're unused and in their original packaging.
• Refunds include the cost of original standard delivery; any upgraded delivery option isn't refunded.
• You're responsible for the cost of returning the goods unless we agree otherwise — we'll arrange collection and shipping and deduct this from your refund.
• Sale items can be returned within the 14-day cooling-off period and are refunded at the price you paid.

For a colour swap or exchange, the process is the same as a return — once your original arrives back with us safely, we'll send your new choice, and you'll just need to cover the return shipping and the delivery of the replacement. If a locker has been assembled and then taken apart, it can't be swapped as new — this is processed under the 14-day cooling-off rules, with the refund reduced as above.

Ready to start a return or exchange? Email hello@livavahome.com with your order number and the products you'd like to return.

For assembly guides, care instructions, colours and warranty info straight from Mustard Made, visit the Mustard Made Help Centre. For anything to do with your order itself — delivery, returns, or tracking — just email us at hello@livavahome.com as usual.

Gift wrapping isn't available just yet, but I'd be happy to write a complimentary handwritten gift message with your order. You can also purchase a card at checkout and I'll write your message inside before sending it on.

No — you can check out as a guest, but creating an account makes tracking and reordering easier.

Click "Forgot password" on the login page and follow the email instructions.

Click the "Unsubscribe" link at the bottom of any marketing email from us. If you'd prefer, you can email hello@livavahome.com and we'll remove you from our list.

See our Privacy Policy for full details.

You can reach us by email at hello@livavahome.com, via live chat on our website, or through our contact form. We reply within 1–2 business days.

Yes — you can chat with us directly via the live chat widget on our website during support hours.

Monday–Friday 9am–5pm, Saturday 9am–12pm.

Yes! We ship to the United States, Canada, and across Europe.

Delivery times vary by destination, but as a general guide:

• EU: 5–10 working days
• USA: 7–14 working days
• Canada: 7–14 working days

If you're ordering from outside the UK, your order may be subject to customs charges, import duties, or taxes when it arrives in your country. These charges are set by your local government and are entirely outside of our control.

Any duties or taxes are the responsibility of the customer and are payable on arrival. We are unable to predict the exact amount, as this varies depending on your country and the contents of your order.

Orders shipping to the USA are currently subject to a 10% import tariff, applied by US customs on arrival. This is payable by you, the customer, and will be collected before your parcel is released for delivery. We recommend factoring this in when placing your order.

If a parcel is refused or returned due to unpaid duties, we are unable to refund the original shipping costs, and any return shipping fees may be deducted from your refund.