FAQ

Browse our collections, add items to your cart, and follow the checkout prompts. You'll receive a confirmation email once your order is placed.

We accept all major credit/debit cards, Shop Pay, Apple Pay, Google Pay, PayPal and Klarna.

Yes — Klarna is available at checkout, so you can split your purchase into manageable payments.

We process orders quickly, so please contact us within 2 hours of ordering at hello@livavahome.com and we'll do our best to accommodate.

Yes — digital gift cards are available on our site and delivered by email.

We currently ship across the United Kingdom, including the Channel Islands and Northern Ireland.

Orders are processed within 1–2 business days and delivery takes 1–2 working days.

Standard shipping is £4.50, or Express if you need it quicker for £6.00. Standard shipping is free over £40 and Express is free over £100.

Unfortunately we're not able to accept specific delivery instructions or scheduled delivery dates at this time. Once your order is dispatched, you can manage your delivery directly with the courier using the tracking link in your shipping email.

Once your order ships, you'll receive a tracking link by email.

Please email us at hello@livavahome.com with your order number and we'll investigate right away.

We use Royal Mail and Evri. Standard and next-day delivery options are available.

We accept returns within 14 days of delivery for unused items in original packaging.

To start a return, please use our self-serve portal: account.livavahome.com.

Customers are responsible for return shipping costs, which are deducted from the refund amount. If your item is faulty or damaged, we'll cover the cost of return shipping.

We're so sorry! Please email hello@livavahome.com within 14 days of delivery with your order number and a photo of the item. We'll arrange a replacement or refund and cover the return shipping cost.

Yes — contact us and we'll arrange an exchange subject to availability.

Refunds are issued to your original payment method within 5–10 business days of receiving the returned item.

Final-sale items cannot be returned unless damaged.

Click "Notify me" on the product page to be emailed when it's restocked.

For bulk enquiries please email hello@livavahome.com.

Gift wrapping isn't available just yet, but I'd be happy to write a complimentary handwritten gift message with your order. You can also purchase a card at checkout and I'll write your message inside before sending it on.

No — you can check out as a guest, but creating an account makes tracking and reordering easier.

Click "Forgot password" on the login page and follow the email instructions.

Click the "Unsubscribe" link at the bottom of any marketing email from us. If you'd prefer, you can email hello@livavahome.com and we'll remove you from our list.

See our Privacy Policy for full details.

You can reach us by email at hello@livavahome.com, via live chat on our website, or through our contact form. We reply within 1–2 business days.

Yes — you can chat with us directly via the live chat widget on our website during support hours.

Monday–Friday 9am–5pm, Saturday 9am–12pm.